© 2023 Secret Garden Cattery - Larkhill, Salisbury, Wiltshire, SP48PY - 01980 595 585

Click here to view our terms and conditions.

TERMS CONDITIONS

CERTIFICATE of VACCINATION...

Cats can only be accepted if they are in good health and you are able to bring with you a Certificate of Vaccination that confirms that the cats first-time inoculations, all courses, have been completed before the first day of boarding. Annual boosters should be done as far in advance as possible. (if in any doubt please call us) Your vaccination documents will be kept until you return. No cat will be accepted unless it has been inoculated against Feline Enteritis and Cat Flu. All cats should have been treated for fleas and wormed recently. Should any cat on arrival require treatment for internal or external parasites (fleas, worms etc) then a charge will be levied for this.

 

SORRY...

No male cats over 6 months old that have not been neutered can be accepted. 

Any current or ongoing problems with a cat’s health or temperament must be notified to us at the time of booking. We reserve the right to refuse any cat that we consider to be of an unreliable temperament, or sick at the time of boarding. 

 

INSURANCE...

Should it be necessary at our discretion for a vet to be called for any existing health condition prior to boarding, all fees incurred are the responsibility of the owner. Illness or injury sustained whilst at the cattery will be covered by Secret Garden Cattery. Veterinary bills incurred through unrelated or pre-existing conditions, diagnosed or not, will be the responsibility of the owner. Payment of these fee’s will be required on collection. All cats boarded are insured whilst in our care, excluding fees or death in connection with any condition that existed prior to boarding, or the cost of cremation. In the event of serious illness we reserve the right to follow the vets advice for what would be in the best interests of the animal in the event you are not available to take instructions from. If your cat is elderly or has a pre-existing condition, we strongly recommend that you leave instructions with your vet as to what your wishes are. Where possible we will try to use your vet, if not our vet, Stonehenge Vets, will be used.  

 

FEES...

Fees are charged per day including the day of arrival. If you collect your cats in the morning of the departure day, there is no charge. If you collect your cats in the afternoon of the departure day, a full daily charge applies. Should a cat be collected before the booked departure date, the full occupancy fee will be charged. Payment is required in full upon arrival. A non refundable deposit of £20 per cat is required to secure your booking. If you have to cancel within fourteen days of arrival, the full charge is payable, which you may be able to claim on your travel insurance.

We do not charge for administering basic medication or grooming.

 

NON COLLECTION...

Any cats not collected within 14 days of the date on which they are due to depart, and where no communications with the owner has been successful, the cat will be re-homed at the discretion of Secret Garden Cattery.

 

FOOD...

Please let us know at the time of booking what your cat likes to eat and if they are allowed treats. We endeavor to follow their usual feeding regime so their stay with us does not upset them in any way. If they are on a prescription diet, then please make sure you bring enough with you for their stay. This goes for any medication that they require as well. Fresh water and litter is available throughout the day.

 

BEDDING & TOYS...

We provide climbing frames and activity toys as well as lots of love and cuddles throughout the day, but if your cat has a favourite toy, please bring it along! We also have bedding, but again, to keep your cat happy, we suggest you bring along their familiar bedding.

 

HEALTH & BEAUTY...

If your cat needs a hand brushing their hair in the mornings.. please bring along their overnight bag!

 

BRINGING YOUR CAT TO US...

Cats must be in secure carriers at all times whilst on the premises.

 

 

 

AND FINALLY...

The time spent with us is also a holiday for your cat, so we aim to make their stay as pleasant as possible. If you have any questions or requests - within reason - please let us know!

By submitting our online booking form, and the paying of a deposit, you are agreeing to our terms and conditions above.